Privacy Policy - Artisa Kitchen

1. Introduction

At Artisa Kitchen (“we,” “us,” or “our”), accessible via artisakitchen.com, we are deeply committed to safeguarding and respecting your personal privacy. As a privacy-centric organization, we diligently adhere to data protection laws including, but not limited to, the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or interact with our website.

2. Scope of Policy and Role as Data Controller

This Privacy Policy applies to all users of our website, services, and other digital platforms operated by Artisa Kitchen. We act as the “data controller” for the personal data you provide to us, meaning we determine the purposes and methods of processing such data. Inquiries regarding our data processing activities can be directed to our team at [email protected].

3. Categories of Data Processed

We process various categories of personal data in the course of delivering our services:

a. Usage Data
Information about how you interact with the website, including browser type and version, IP address, geographical location, referral source, length of visit, and page views.

b. Account Data
Information you provide when creating or managing an account including your full name, physical address, email address, and telephone number.

c. Profile Data
Information relating to your purchase history, saved preferences, cart behavior, and customer profile customizations.

d. Communication Data
Records of communications you initiate with us through support requests, contact forms, or customer service emails, including timestamps and content history.

e. Technical Data
Device identifiers, operating system information, browser configurations, screen resolution, and other system-level technical metrics.

f. Transaction Data
Information associated with your orders such as billing and delivery addresses, details of products you have purchased, and payment confirmation (excluding full credit card numbers, which are processed securely through third-party processors).

g. Preference Data
Your choices relating to marketing communication, newsletter subscriptions, and expressed interests in specific categories of products.

4. Legal Bases for Processing

We rely on the following legal grounds for processing your personal data:

– Consent: For purposes such as email marketing, tracking cookies, or targeted advertising, where explicit consent is required.
– Performance of Contract: For the fulfillment of orders, account management, and delivery of purchased products.
– Legal Obligation: Where we are bound by applicable laws, including tax and regulatory requirements.
– Legitimate Interests: To improve and secure our services, understand user behavior, and conduct analytics while respecting your privacy rights.

5. Your Rights

Under applicable data protection laws, you possess the following rights:

– Right to Access: Request access to your personal data held by us.
– Right to Rectification: Request correction of incomplete or inaccurate information.
– Right to Erasure: Request the deletion of personal data under certain circumstances.
– Right to Restrict Processing: Request that we limit our processing activities in specific scenarios.
– Right to Data Portability: Request the transfer of your data to another provider in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with the applicable laws.

6. Security Measures

We employ a range of technical and organizational measures to protect your data, including:

– End-to-end encryption of data in transit and at rest.
– Secure access controls with authentication protocols.
– Periodic data backups stored in separate physical locations.
– Routine employee training on data privacy and security procedures.

7. International Transfers

Where personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with data regulations, we ensure the transfer is compliant with relevant legal frameworks, including the use of Standard Contractual Clauses and adherence to appropriate safeguards as mandated by applicable authorities.

8. Data Retention

We retain personal information for only as long as is necessary for the purposes for which it was collected, including:

– Usage and Technical Data: Retained for up to 24 months for operational monitoring and analytics.
– Account and Profile Data: Retained for the lifetime of your account and a further 2 years post-deletion, unless otherwise requested.
– Transaction and Communication Data: Retained for up to 7 years to comply with accounting and legal requirements.
– Preference Data: Retained until you update your settings or withdraw consent.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on artisakitchen.com. These include:

– Essential Cookies: Required for the proper operation of our website (e.g., cart functionality, account login).
– Functional Cookies: Enable site personalization such as language selection and user preferences.
– Analytics Cookies: Collect aggregated data to understand traffic patterns and improve our services.
– Performance Cookies: Monitor website performance to identify bottlenecks and enhance responsiveness.

10. Cookie Management and Compliance

Upon your first visit, we present a clear and comprehensive cookie consent banner compliant with both GDPR and CCPA standards. You can manage your cookie preferences at any time through settings available on our website or through your browser’s native configuration options. Opt-out mechanisms for third-party analytics (e.g., Google Analytics) are also facilitated where applicable.

11. Special Protections for Children

Artisa Kitchen does not knowingly collect or solicit personal information from individuals under the age of 13. If it comes to our attention that we have inadvertently collected data from a child under 13, we will act promptly to delete that information. Parents or legal guardians who believe their child’s information was provided to us without consent should contact us at [email protected] for prompt resolution.

12. Policy Updates and User Notification

We reserve the right to modify this Privacy Policy at our discretion. Substantive changes will be highlighted on artisakitchen.com and, where appropriate, communicated via email or pop-up notifications. Continued use of our services following a change signifies your acceptance of the updated terms.

13. Contact Information

If you have any questions about this Privacy Policy, your personal information, or any privacy-related concerns, please contact our Data Protection team at:

Email: [email protected]
Website: https://artisakitchen.com

Artisa Kitchen thrives on ensuring your privacy is protected and honored. We are fully committed to ongoing compliance with all applicable data protection laws. Please do not hesitate to reach out with any inquiries, requests, or concerns.